Shipping information

Hillside Quilting has always and will always sourced the best shipping methods to get orders to the customer.

Here is how the process works

Our philosophy on delivery here at Hillside Quilting is great service, timely information and speedy delivery. These are the steps of the journey to you receiving your Westalee Rulers in your hands, ready to start quilting. 

This is in place from the beginning when we inform you if any items need to be ordered from the US. We keep minimal stock but the Westalee Ruler range and Glide Thread ranges are huge. 

Next up, we fulfil your orders with tracking numbers and an SMS update service. Any special delivery instructions from you are marked on the parcel. 

We send Express post with signature on delivery for a speedy and secure delivery. Most Australian parcels arrive within a couple of days of posting. 

If there is an issue with any delivery we are straight on it, resolving it for you, getting your items in your hands as quickly as possible. We have all the information we need to hand.  

This is not always the cheapest but isn't necessarily prohibitively expensive either.


This is very reliable and if there are issues with Australia Post, this service is rarely affected. We charge you the customer $15 for this service. It actually costs more than that but we carry the extra cost to be able to offer you a timely service and peace of mind.

The peace of mind is delivered by using the signature on delivery option. This means that if a parcel goes astray then we can follow it up and ensure that the parcel gets to the right place.

We will always put your delivery first and do our very best to get it out to you as fast as we can.




Stock is currently limited and most items will need to be ordered in for you. I use the fastest courier service from the US so that you get your items as quickly as possible. And then express post with signature on delivery from Australia to you.

I place my order with Sew Steady templates and Glide threads, the middle of most months, so keep that in mind if you want something that is not in stock.

Template purchases that have to be ordered from the USA will be delivered to you in around 6 weeks from the middle of the previous month. 

Thread purchases will be delivered to you by the end of the month for all items ordered by the cut off date in the middle of the month, usually the 15th but can be a little later. This supplier has a very fast turnover and I can usually get your order out to you by the end of the month for any orders that meet the 15th cut off date.

Sign up to the newsletter for up to date information on the specific dates that orders have to be with me.  Usually the 15th but sometimes a couple of days later, never before that date.

I will email you if this is the case with your order.

Orders are $15 Express post from Australia with signature on delivery included for security.

I pack and ship carefully but cannot be responsible for situations out of my control, once the parcels have left Hillside Quilting.

In some instances different product types such as kits & templates automatically have shipping rates incorrectly added together.  Please be assured any excess shipping will be refunded.