Here is how our shipping works
Our philosophy on delivery here at Hillside Quilting is great service, timely information and speedy delivery. These are the steps of the journey to you receiving your Westalee Rulers in your hands, ready to start quilting.
This is in place from the beginning when we inform you if any items need to be ordered from the US. We keep a lot of stock, but the Westalee Ruler range is huge.
Next up, we fulfill your orders with tracking numbers and an SMS update service. Any special delivery instructions from you are marked on the parcel.
We send Express post with signature on delivery for a speedy and secure delivery. Most parcels arrive within a couple of days of posting.
If there is an issue with any delivery we are straight on it, resolving it for you, getting your items in your hands as quickly as possible. We have all the information we need to hand.
When we order threads and templates from the US we get these delivered by DHL courier, with orders arriving within 7 to 10 days from dispatch. This is a very reliable service in an uncertain world.
We then use Australia Express post with signature for delivery to your door.
This again is very reliable and if there are issues with Australia Post, this service is rarely affected. We charge you the customer $15 for this service. It actually costs more than that but we carry the extra cost to be able to offer you a timely service and peace of mind.
The peace of mind is delivered by using the signature on delivery option. This means that if a parcel goes astray then we can follow it up and ensure that the parcel gets to the right place.
We will always put your delivery first and do our very best to get it out to you as fast as we can.
The process from your order being received by us and you getting it in your hands is generally no longer than 4 weeks if we have to order stock in for you.
Just a few days if the stock is available immediately.